The August system upgrade and how to reset your online account password and PIN

Like any piece of equipment, the Bristol Pound’s online system occasionally needs a bit of essential maintenance. The system is used by Bristol Credit Union to look after all the Bristol Pound personal and business accounts, and to manage payments.

On 9 August our technical teams upgraded the Bristol Pound system.

Following the upgrade your login password and text payment PIN number will need to be reset. This is a quick and simple process – and it’s described below.

Important changes
We’ll let you know all about the added features over the next few months – if you don’t discover them yourself first. In the meantime, we’ve updated our online guides to reflect the upgrades. Click the links to learn more:

How to log in to your account – now with automated ‘reset your password‘ link
Setting up regular payments – with brand new recurring payments function
Paying your council tax – you can now set up variable instalments to allow for that pesky higher payment in April!
Paying your business rates – now with much higher maximum payment

The Bristol Pound App
Sadly, there has been a slight (and temporary) casualty of the changeover: the Bristol Pound app has lost a bit of its functionality. You can no longer log in to the app, which means you can’t check your balance or make online payments. However, you can still use the app to:

  • locate businesses and cash points
  • find information on businesses
  • see special offers
  • make text payments

Withdrawing paper Bristol Pounds direct from your online account
When withdrawing paper notes from cash points you must now use the text command ‘exc’. So, assuming you want £B50, your PIN is 1234 and you’re at the Tobacco Factory you would write:

exc 1234 access6tobfac 50

Resetting your password

Go to www.bristolpound.org/login Click on the ‘Click here to reset your login password’ link in the bottom right hand corner Bristol Pound login page Enter your login name or the email address you used to sign up for the account.
resetscreen
You’ll receive an email with a link to reset your password. Make sure to check you junk or spam folders. Click on the link, which takes you to the reset password screen. Set your new password. Make it memorable and secure. Bristol Pound password reset Success! Now login using your new password and your username (if you’ve forgotten it, it’s in the email you just received). Next you need to reset your 4 digit security PIN.

Reset your PIN number

Once you’ve logged in, you’ll be prompted to reset your PIN. Click on the ‘Click here to proceed’ button. Bristol Pound password reset Click on ‘Create’ next to PIN. Bristol Pound PIN reset Set your new four digit PIN. Bristol Pound PIN resetThat’s it – your new password and PIN have been set. Now you can explore the new online account system. Bristol Pound PIN reset This upgrade means we’re offering the most up to date and secure technology available. It will also bring some new features to make using the Bristol Pound even easier. If you’re having any trouble, call the Bristol Pound team on 0117 929 8642 or email the Bristol Credit Union team on bristolpound@bristolcreditunion.org.uk

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