Bristol Pay - FAQs
Please note that these FAQs are a work in progress and we will add to them as more questions are frequently asked.
If your question is not listed here, please email [email protected]
General questions about the new platform
Visit this BCC page for info on paying council tax:
And this one for business rates:
Good energy payments:
1st June 2020:
No new Bristol Pound accounts will be opened on the old digital platform.
4th July 2020:
Payments for business rates, council tax, energy bills etc will no longer be available.
10th July 2020:
Last date for automatic top up of Bristol Pound accounts on the old platform with BCU. BCU will still manually top up accounts on an as & when basis until 7th August, but these could take up to 2 working days to process.
7th August 2020:
Last date that app, SMS and online payments except for transfers to sterling will be available.
21st August 2020:
Final closure of the Bristol Pound accounts on the old platform.
Regarding individual accounts
Regarding business accounts
We understand that operating a Bristol Pound account was not always easy, Bristol Pay aims to make all the processes from opening an account to balancing your books, as straightforward as possible.